Frequently Asked Questions (FAQ)

1. How do I rent a dress?
Simply browse our collection, select your desired dress, choose your rental dates, and complete the checkout process. You’ll receive confirmation and shipping details once your order is processed.

2. How long can I rent a dress for?
Rental periods vary by dress but typically range from 3 to 14 days. Specific rental durations are listed on each dress’s page.

3. Do I need to create an account to rent or list dresses?
Yes, creating an account helps you manage your rentals, listings, and communication on the platform.

4. What if the dress doesn’t fit or isn’t as expected?
Please review size and measurement details carefully before renting. If you have concerns, contact us immediately upon receiving the dress. We will work with you to find a solution.

5. Are dresses dry cleaned before I receive them?
All dresses are required to be professionally dry cleaned by the owner before each rental. This ensures you receive a clean, fresh dress.

6. What are my responsibilities when returning a dress?
You must return the dress by the agreed-upon date and have it professionally dry cleaned prior to return. Failure to do so may result in additional cleaning fees.

7. Can I list multiple dresses for rental?
Yes! Sellers can list as many dresses as they like. Listing fees apply per dress.

8. How much does it cost to list a dress?
There is a one-time listing fee of $20 for the first dress and $10 for each additional dress.

9. How do I take photos for my dress listing?
Use a mannequin if possible to showcase the dress shape. If not, hang the dress on a hanger against a plain white background and provide clear photos from multiple angles (front, back, quarter view, and detail shots). Include size, measurements, and indicate if it’s for male or female.

10. How much commission do you take from rentals?
We take a 20% commission from each rental. The remaining 80% goes directly to the dress owner.

11. How do rental payments work?
Renters pay a deposit at the time of booking to secure the dress. The remaining rental fee is collected securely through our platform.

12. Can I set my own rental price?
Yes! Dress owners decide the rental price for each dress when listing it.

13. Can I cancel a rental?
Cancellation policies vary by dress owner. Please check the specific terms on the dress listing and contact us if you need assistance.

14. Is local pickup available?
Yes, local pickup and drop-off options are available upon request. Contact customer support to arrange.

15. What happens if the dress is damaged during my rental?
You are responsible for any damage beyond normal wear and tear. Report any incidents immediately. Additional charges may apply for repairs or replacement.

16. What if the dress doesn’t meet my expectations?
Please contact us immediately if there are concerns. We work with both renters and owners to resolve issues promptly.

17. How do I contact customer support?

You can reach us at

Email:
For all inquiries, please email us at
mycompetitioncloset@gmail.com

Phone:
Call us at
424-371-1198
(Monday – Friday, 9 AM – 5 PM)

Mailing Address:
Competition Closet
2271 West Malvern Avenue
Fullerton, CA 92833
USA

We’re here to help with any questions or concerns.